Privacy Policy

Effective Date: October 6, 2025
Last Updated: October 6, 2025

Welcome to VWCSolutions.com, operated by Vital Wound Care Solutions (“VWCS,” “we,” “us,” or “our”).
We are committed to protecting your privacy and ensuring that your personal and health information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with us, or use our services.

1. Information We Collect

We may collect information from you in several ways:

A. Information You Provide Directly

When you contact us, complete a form, or engage with our services, we may collect:

  • Full name

  • Contact information (email address, phone number, mailing address)

  • Clinic or provider details (for medical professionals)

  • Insurance information (for patient inquiries)

  • Health-related information necessary to process medical device or wound care product requests

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and device information

  • Browser type, operating system, and version

  • Pages visited, time spent, and referring URLs

  • Cookies and tracking technologies (see Section 6 below)

C. Information from Third Parties

We may receive information from:

  • Partner organizations (e.g., Stability Biologics, Shoreline Medical)

  • Healthcare providers referring patients to VWCS

  • Insurance administrators or billing partners assisting with coverage verification

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide wound care solutions or devices

  • To verify insurance eligibility and facilitate reimbursement

  • To improve our website, services, and customer experience

  • To send updates, educational resources, and relevant communications

  • To comply with legal, regulatory, and billing requirements

We do not sell or rent your personal information to third parties.

3. HIPAA & Patient Privacy Compliance

VWCS adheres to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws to protect your Protected Health Information (PHI).
We only collect and share PHI as necessary to:

  • Process medical claims and insurance verifications

  • Coordinate with your healthcare provider and relevant medical billing entities

  • Deliver and track medical devices or biologic products related to your care

We implement strict administrative, technical, and physical safeguards to protect PHI from unauthorized access or disclosure.

4. Information Sharing and Disclosure

We may share your information only in the following cases:

  • With your consent: When you authorize us to share information with providers or insurers.

  • With service providers: For website hosting, data processing, or marketing analytics under confidentiality agreements.

  • For legal or compliance purposes: To comply with applicable laws, court orders, or to protect our legal rights.

  • With partner companies: Such as Stability Biologics, Shoreline Medical, and other affiliates directly involved in providing your care or insurance support.

We do not disclose PHI to third parties for marketing purposes.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy, or

  • Comply with legal, regulatory, or contractual obligations.

When data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

VWCSolutions.com uses cookies, web beacons, and analytics tools to enhance user experience and measure website performance.
Cookies may collect:

  • Session preferences

  • Geographic data (city, region)

  • Behavior metrics for analytics

You can disable cookies in your browser settings; however, doing so may limit certain site functions.

7. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission via SSL

  • Secure firewalls and server environments

  • Restricted employee access to sensitive data

  • Regular compliance and vulnerability reviews

Despite these safeguards, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Request a copy of your data

  • Opt out of certain communications

  • Withdraw consent at any time (where applicable)

To exercise these rights, contact us at:
📧 info@vwcsolutions.com

9. Third-Party Links

Our website may contain links to third-party websites (such as partners, insurers, or distributors).
VWCS is not responsible for the content, security, or privacy practices of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Children’s Privacy

Our services are intended for adults 18 years and older.
We do not knowingly collect information from children under 13.
If you believe a child has provided us with personal information, please contact us immediately to remove it.

11. Changes to This Privacy Policy

VWCS may update this Privacy Policy from time to time to reflect changes in laws, practices, or technology.
Any updates will be posted on this page with a revised “Effective Date.”
We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Vital Wound Care Solutions (VWCS)
📧 contact@vwcsolutions.com
🌐 https://www.vwcsolutions.com
📞 631-740-3058

By using VWCSolutions.com, you acknowledge that you have read and understood this Privacy Policy.